01. 09. 2009 - Thousands of SkyEurope Passengers Are Calling the Czech Airlines Call Centre

Prague, 1 September 2009

The Czech Airlines Call Centre is currently experiencing a flood of SkyEurope passengers. Since the publication of Czech Airlines’ offer for SkyEurope customers last evening, several thousand passengers requesting further details had already approached the Czech Airlines Call Centre before eleven this morning. Over 200 clients who had a SkyEurope ticket have already taken advantage of the possibility to fly with Czech Airlines this morning.

Czech Airlines enhanced the personnel capacity of its Call Centre last night, calling in back-up staff. The same applies for today and the next few days.  “The Call Centre is striving to exercise maximum flexibility in dealing with all of the inquiries of the people who are calling. Approximately 90% of the inquiries addressed by the Czech Airlines Call Centre at this time concern former SkyEurope clients and the possibility of flying with Czech Airlines,” explains Pavel Mareš, Director of the Czech Airlines Call Centre.

Czech Airlines’ offer for passengers who have purchased a ticket from one of the selected carriers and have encountered carriage problems still applies.  Upon the presentation of the original ticket and the payment of 50 euros, they can use the earliest available Czech Airlines flight to the relevant destination. The same option applies to the return trip. This special offer applies to tickets purchased up until 31 August 2009.

Taking advantage of Czech Airlines’ offer is easy. A passenger who holds a valid ticket from his original carrier only needs to contact the Czech Airlines Call Centre at +420 239 007 007, or visit a Czech Airlines sales desk at Terminals 1 and 2 at Prague Airport, and book the earliest available flight with Czech Airlines. The passenger will pay the price of 50 euros per direction, and if there is a seat on the Czech Airlines flight, he can fly to his destination. 

Passengers can use Czech Airlines flights to the following destinations: Amsterdam, Athens, Barcelona, Brussels, Budapest, Cologne/Bonn, Copenhagen, Frankfurt am Main, Heraklion (Crete), Larnaca, London-Heathrow, Manchester, Milan, Oslo, Paris-Charles de Gaulle, Rome, Split, Stockholm, Thessalonica, and Venice.

Hana Hejsková
Communications Director
Czech Airlines Press Spokesperson