Czech Airlines always respects your personal privacy.
Last updated: September 2012
Czech Airlines recognizes the importance of protecting your personal information.
What information do you gather and how do you use it?
We collect information about your visits to the Czech Airlines website, such as information about your connection provider, type of browser, operating system, the pages you have accessed, and the date and time of access. We use the information gathered to improve our electronic presentation. We also keep track of what site you came from.
We gather personal information exclusively on the basis of direct telephone or personal communication or through the computer system using our website (Internet form). The personal information of our clients is recorded in computer form exclusively, and is stored in a computer database system.
If you provide your name or other personal information (postal address, e-mail address, credit or debit card number and their expiration dates, serial number and type of travel document), we can retain this information. We may ask you to voluntarily provide to us information regarding your personal or professional interests, demographic information, your experience with our products, and your preferred means of being contacted. This information may be combined with information which we gather from SkyTeam Alliance members. We use this information to design offers customised to your interests. Hence, you may receive a special offer for your favourite destinations or be asked to participate in a survey on a particular topic.
With whom do you share my personal information?
Czech Airlines may also send you promotional offers in connection with its marketing partners. If we receive a request from an external entity for the processing of statistical information, we may provide the survey data to third parties. These third parties are contractually bound to confidentiality. The sale of personal information to these entities is prohibited and subject to severe penalties. We may share anonymous, non-personal, aggregated information about all of our users with third parties.
If you do not trust the cookie technology, you can rule them out in your browser. In your browser Help instructions, you can find general information about cookies and instructions as to how to prohibit them.
How does Czech Airlines comply with applicable laws restricting marketing to children, e.g., the Children’s Online Privacy Protection Act?
If a child under 13 in the United States has provided Czech Airlines with personal information without parental or guardian consent, the parent or guardian may send us a note about it. On the basis of that note, we will remove the information and unsubscribe the child from any promotional contact opportunities. Czech Airlines takes similar measures to comply with similar local or national legislation in other countries.
How do I tell Czech Airlines that I do not wish to be contacted for promotional purposes?
Should you no longer wish to receive promotional offers from Czech Airlines, please inform us by e-mail, telephone, or post at: Czech Airlines, Ruzyně Airport, 160 08 Prague 6 – Ruzyně, Czech Republic. Your name will be taken off the list within 2 business days. Should you have any questions about removing your name from our database, please contact us via our contact form.
I am an OK Plus member. How do I update my personal information, such as my address?
Please enter any changes through your membership account at http://www.okplus.cz or send them to us by post to Czech Airlines – OK Plus, V Celnici 5, 110 00 Prague 1, Czech Republic.
Is Czech Airlines liable for the links placed on its website, www.czechairlines.com?
How is my information protected?
At Czech Airlines, we put great emphasis on security policy, employee confidentiality, compliance with our internal guidelines, and on selecting our contractual partners. We maintain the confidentiality of communication, messages, and operational and localisation data, in line with the Act on Electronic Communications. We choose the newest technical means for processing personal data, which afford their maximum protection. Czech Airlines uses appropriate physical, electronic, and managerial safeguards to protect the information you provide to us.