Special Care

 

Travelling with Children

Children, even those who have not been born yet, are among our most valued passengers.  The following information is designed for children and expectant mothers.

We offer special rates and services for your children, depending on the age of the child.

 

Children Under 2 Years (infants), travelling with adult passengers:

  • Infants can travel in the lap of an adult passengers, or have their own seat
    • For an infant  not entitled to a seat, you will usually pay  10%  of the applicable tariff (  if the tariff conditions allow  a discount for an infant)
    • For an infant  who has his/her own seat, you will usually  pay 67% of the applicable tariff (if the tariff conditions allow a discount for an infant)
      • During take-off, landing, and at any time during the flight when the fasten-seatbelt sign is switched on, your child must sit in your lap and wear a seatbelt attached to yours, or must be seated in and fastened in his/her own car seat certified for use in airplane . The car seat must be certified according to the European standard and have the ECE R44/03 label, or have the notice THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT. In order to safely fasten a car seat to a seat on board an aircraft, the bottom of the car seat must not exceed a depth of 41 cm (16 inches) and a width of 42 cm (16.5 inches)
  • On flights operated by Czech Airlines, you can travel with up to two children under two years of age
    • The second child must have a confirmed seat reservation and his/her own infant car seat certified for airplane travel (or a specially certified Czech Airlines infant seat which is designed for children over 6 months of age and can be requested at no charge when you book a seat)
  • Infants without own seat on board a plane are entitled to a free baggage allowance of one piece of baggage up to 10 kg and with maximum dimensions of 115 cm (width + height + depth)
    • In addition to regular baggage you can have a folding buggy (or a portable crib or a sleeping bag, or an infant car seat)
  • A small folding buggy can be taken right to the aircraft door, where it is handed over and stowed in the aircraft hold.  Upon arrival, the buggy is brought to the aircraft during the disembarkation
  • On board aircraft types A319/320/330 in Business Class and on board aircraft type A330 in economy class, a child can be put in a carrycot with a capacity of 11 kg (24 lbs) and dimensions of 75 x 32 x 22 cm / 29x13x8 in (length x width x height); the carrycot must be requested when you book a seat
  • During the flight, the smallest children can get special refreshments (a baby meal must be ordered at the time of ticket purchase)
    • The food you bring with you in a bottle can be warmed up on board.  (Note: The carriage of baby food on board is subject to security regulations).

Children Aged 2 to 12 Years:

  • Your children have their own ticket with a special children’s tariff
  • They have the same baggage allowance as adults
  • During the flight, they are offered a special children’s programme Jetsters, to keep them entertained during the flight
  • On board, they receive the same refreshments as adults, or special refreshments, a so-called children’s meal (which must be ordered when the ticket is booked)
  • On the airplane, your children are seated with you

Expectant Mothers:

Up to the 34th week of pregnancy

  • If you do not have any health complications in your pregnancy, you can travel on Czech Airlines flights without a medical certificate issued by your doctor
  • If you do have medical problems, if your previous pregnancy was a multiple pregnancy, or if complications are expected at delivery, a confirmation from your doctor must be presented, on the prescribed MEDIF medical certificate

From the 34th week of pregnancy

  • From the 34th week of pregnancy on, a medical certificate is always required (the medical certificate must not have been issued more than 6 days prior to the commencement of the trip)

Unaccompanied Minors

Even without being in your company, your children will reach their destination unharmed.  At no stage of the trip will your child be left unattended.  Our staff will always be nearby and will do everything to ensure that their flight is pleasant.

 

Main Information about the Unaccompanied Minor Service:

  • This service is provided for children aged from 5 to 11 years; children under 5 years of age cannot travel alone; at your request, even children aged from 12 to 17 years can travel as unaccompanied minors
  • The service is provided for an additional charge of EUR 50 per each leg of journey of 3 500 km or shorter and EUR 75 per each leg of journey longer than 3 500 km
  • Request Unaccompanied Minor service when booking a seat
  • If you request these services only later, upon check-in at Prague Airport, we have to charge an additional fee of CZK 250
  • Before the ticket is issued, you must complete the “Unaccompanied Minor” form
  • You will pay 100% of the tariff applicable to an adult for this child
  • The child must have his/her own documents: passport, visa (if required for the given country), and a certificate of health insurance
  • At check-in, your children will receive a special card “Unaccompanied Minor” (UM), which states his/her flight number, name, age, and the languages which can be spoken to him/her; the card is put in a bag which the child keeps hung on his/her neck during the flight
  • During your child’s time at the airport, a Czech Airlines employee will take care of him/her, and will accompany him/her until he/she boards the airplane
  • On board, the cabin crew assume responsibility for your child
  • On board, your child receives refreshments and an interesting package in the form of a special children’s programme Jetsters, to keep him/her entertained during the flight
  • After arrival and upon disembarking, the unaccompanied child is met by ground personnel who help him/her claim his/her luggage, and take him/her to the customs area exit
  • There, they will hand him/her over to the appointed person – most frequently to family members
  • Identification is made on the basis of photo ID, and the person who is picking up the child must sign a special form

Traveling with Animals

We know what your pet’s comfort and safety mean to you.  We have prepared useful information for you about the conditions governing their carriage on Czech Airlines flights.

Live animals can only be transported to countries where the regulations of the country permit, and subject to the terms and conditions specified by that country.  For detailed information, contact the country’s embassy in the Czech Republic or the Czech State Veterinary Administration.

If you wish to carry an animal, you always need to make a booking.  Carriage of an animal can be refused due to the animal’s poor state of health or a threatening infection at the country of origin.  We are also entitled to request a veterinary service approval of the carriage or the box used for carrying the animal.

For more information about carrying animals, see the Conditions of Carriage.

Animals can travel on board of Czech Airlines flights:

  • With you in the cabin (as cabin baggage)
  • In the hold, as checked baggage
  • In the hold, as cargo

Carrying Animals in the Aircraft Cabin

The only animals that are permitted to travel in the cabin with you are a dog, cat, rabbit, or chinchilla, and only subject to the following conditions:

  • The animal must be placed in a special crate (max. dimensions 43 x 30 x 27 cm / 17 x 12 x 11 in, max. weight of the create with animal 8 kg / 17 lb)
  • You must report to check-in at least 60 minutes before your flight
  • Only two small animals can travel in one plane (one in Economy Class and one in Business Class)
  • Charge of EUR 60 / CZK 1700 is collected for the carriage of your animal

An exception applies to rescue and police dogs on duty, and assistance dogs for passengers who are dependent on accompanying dog. These animals are carried in the cabin preferentially, without a crate, and at no charge.

 

Carriage of Animals in the Airplane Hold as Checked Baggage

As checked baggage, you can carry a dog, cat, rabbit, or a ferret in the aircraft’s hold (other animals can only be carried as cargo).  Animals are carried subject to the following conditions:

  • The carriage of animals in the hold as checked baggage is permitted only on flights to certain countries
  • Your animal must be carried in a crate with a solid bottom and openings for breathing (max. dimensions are 125 x 69 x 80 cm)
  • Your name, address, and telephone number must be marked on the crate
  • Animals must be provided with the relevant documents
  • Charge for the second piece of baggage + charge with respect to the actual size and weight of the crate including animal will be collected for the carriage of your animal

The animal will be checked in when you check your other baggage.  The airport staff will check whether the crate complies with the regulations, whether the animal has enough space in its crate, and whether food and water are provided, which can be added from the outside.  At the same time, they will check your animal’s papers and health. Then your animal will be handed to the aircraft loading staff.

 

Carriage of Animals in the Hold as Cargo

Live animals can also be carried in the aircraft hold as cargo.  These services are provided by our subsidiary Cargo.  For more details about this type of carriage of animals, click here.

Travel without Barriers

Assistance to passengers with reduced mobility is provided free of charge.
If you are not certain whether your health will permit you to travel by air consult your travel plans with your physician.

 

Reservation


If you require special assistance at the airport, during check-in and flight, inform us at the time of making the reservation at least 48 hours before travel.
To make your reservation, please, contact our sales office or send us your telephone number to call.centre@csa.cz. We will call you back as soon as possible.

  • Acceptance of passengers with reduced mobility for air carriage may be limited with regard to their safety as well as safety of the other passengers.
  • In exceptional cases Czech Airlines may refuse the carriage of such passenger or/and his/her medical equipment due to safety reasons (provided type of aircraft, its entry/exit door, technical equipment or narrow space aboard does not allow sufficiently safe transportation).
  • Czech Airlines may also require a passenger with reduced mobility to be accompanied by another person due to safety requirements of emergency procedures.
    • Maximum number of immobile passengers aboard without escort:
      ATR/A319 aircraft  1
      A320/330 aircraft  2

Escort means a person able to provide the necessary assistance to the immobile passenger moving on board (e.g., between the seat and lavatory, aircraft door or emergency exit).

 

At the airport

  • Within the European Union, assistance services are provided for all passengers with reduced mobility by local airport company regardless of air carrier.
  • An airport wheelchair is available upon your arrival at the airport, during check-in and on the way to/from the aircraft.
  • Outside the European Union, assistance services are provided by Czech Airlines’ ground handling agent with respect to the technical equipment and conditions of the airport.
  • Passengers with reduced mobility may carry up to 2 pieces of orthopaedic aids (including wheelchair) as checked baggage free of charge in addition to the free baggage allowance shown on the ticket.
  • Guide dog accompanying blind or else disabled passenger is carried free of charge in passenger’s cabin. The dog must wear a harness and leash, must have training certificate and other required travel documents.

 

Aboard an aircraft

  • A collapsible wheelchair to move a passenger with reduced mobility during the flight is available aboard A330, A320 and A319 aircraft types only.
  • Due to lack of space aboard an aircraft a seat next to the passenger, who is dependent on accompanying dog, is to be blocked free of charge in order to transport dog on the floor.

If you have any questions please contact our sales office or Call centre at +420 239 007 007.

Caring for Your Health - Before the Flight

To make sure that you feel well during the flight and experience no health problems, we have prepared several tips for you to consider before your flight.

 

Flying and Health

Although flying is a safe way to travel, it can cause medical difficulties to some passengers.  If you have any doubts, consult your travel plans with your physician.

Particularly if:

  • You are undergoing medical treatment
  • You suffer from a chronic diseases
  • You have been hospitalised recently
  • You are pregnant

Special Care for Passengers

If you have any special requirements for your trip, whether due to your medical condition or for different reasons, we will be glad to provide you our assistance services. Do not hesitate to contact us.

 

Fear of Flying

Many people are afraid of flying.  To help you overcome your fear, we recommend:

  • Consult your physician – he/she can prescribe medication to help you calm down
  • Talk to our staff about your fear of flying before the flight – they will answer your questions concerning flying, and will stand by, ready to assist you at any time
  • Attend our one-day course that helps to remedy the fear of flying

Preventing Jet Lag

Flying across several time zones causes disorders in your body’s synchronisation (what is known as jet lag).  They manifest themselves through greater fatigue, sleeplessness, problems with concentration, nausea, and low performance.  In order to minimise their impact, we recommend that you get accustomed to being in a different time zone gradually:

  • When flying east: go to bed earlier, several days before your flight
  • When flying west: try to go to sleep as late as possible
  • When you arrive, try to adapt to the local time – set your watch and try to go to bed according to the local time right away
  • Try to sleep as much as possible the first night after your arrival
  • Try to avoid stress and great activity during the first two days after your arrival
  • Try to avoid using sleeping pills – they would disrupt your biorhythm even more

Caring for Your Health - During the Flight

We strive to make you feel as good as possible during your flight.  We pay a great deal of attention to your health and comfort on board.

 

Caring for Your Comfort

We strive to make your time spent on board Czech Airlines pleasant.  An integral part of a successful flight is enjoying high-quality refreshments.  You can look forward to balanced, diverse, and light meals, and an extensive selection of beverages.

You will be seated in comfortable, reclining seats.  On selected flights, your comfort will be enhanced with a blanket and a small pillow.  You time will pass faster when you listen to music or watch films and travel documentaries (in-flight entertainment).  On selected flights, Business Class passengers are offered a gift set to enhance their comfort on longer flights (a so-called amenity kit).

 

Caring for Your Health

Our crews undergo regular first-aid training.  Your cabin crews will provide qualified care to passengers who should experience medical difficulties during their flight.  Each aircraft carries first-aid medical supplies.  All our long-haul aircraft are also equipped with defibrillators.

In the event of serious medical complications, the crew will find out whether there is a doctor on the flight, and/or contact help on land.  Immediately after arrival, the patient is handed over to doctors for professional treatment or transport to a hospital.

 

Nausea

Flying may cause nausea in certain people.  We offer you several tips on how to prevent nausea:

  • Do not fly on an empty stomach: eat light meals before and during the flight, such as fruit, vegetables, salad, cookies
  • Do not drink alcohol, coffee, or black tea
  • Do not smoke
  • Do not eat spicy or heavy meals before the flight
  • Tank up on vitamin B1 before your flight (found for example in artichokes, asparagus, fish, natural rice, pork, and wheat products)
  • Ginger also helps fight nausea, so enjoy a cup of natural ginger tea, which has no side-effects on your body
  • Select an aisle seat close to the wings, where the aircraft shakes the least
  • If necessary, consult your physician about taking nausea medication

Thrombosis

Although flying offers the fastest means of transport, long-haul flights mean many hours of sitting, and do not allow for sufficient movement.  This can cause blood circulation problems for some passengers.  Therefore we recommend that you adhere to the following rules, especially during long flights:

  • Drink sufficient volumes of water
  • Avoid drinking alcohol, coffee, and black tea
  • Unless you have to, do not use tranquilising or sleep medication
  • Take a walk from time to time during a long flight
  • Do exercises to enhance blood circulation in your legs (examples of recommended exercises can be found in the Czech Airlines Review in-flight magazine)
  • If you have problems with circulation, use compression stockings during the flight
  • If you use medication, always carry it on you