FAQ

Yes.  You do not pay anything for your membership in the OK Plus programme.  It is a loyalty programme, to which anyone who complies with the given rules may become a member.

Yes. Each mile in the programme is valid for 24 months. In case a mile is not redeemed during this period, it expires and cannot be used anymore.
In case no OK-coded and OK-operated flight is noted in your account within the past 24 months, all miles (irrespective of the date of their crediting) automatically expire and cannot be used anymore.
 

Your PIN code serves not only for accessing your OK Plus profile on the Internet, but also for booking and redeeming all your rewards in the OK Plus Programme and for changing your personal information; please keep it in a safe place, somewhere other than your OK Plus Card.
 

If you forget your PIN code, you can request to have it sent by e-mail at www.okplus.cz or use the OK Plus Service Centre telephone line +420 239 007 500, where we will arrange to send you your PIN by post. For that reason, it is good to keep your contact information in the OK Plus profile current.

The Actual balance of your account includes miles for flights with Czech Airlines and all of the programme’s airline partners as well as promo and elite bonuses and miles for using the services of non-airline partners. 
The card eligibility amount (SkyTeam miles) only includes miles for flights with Czech Airlines and partners from the SkyTeam Alliance.  The required card eligibility threshold must be “flown” over the course of a calendar year.

You earn miles for flights with Czech Airlines, with our partners from the SkyTeam Alliance, and for flights with other airlines, as well as for using the services of all other OK Plus partners.  Miles serve for redeeming rewards.
You get SkyTeam Miles only for flights with Czech Airlines and its partners from the SkyTeam Alliance.  These miles make you eligible for obtaining a higher-level card.  For you to receive a higher-level card, the relevant number of miles must be collected during one calendar year.
 

All OK Plus members are informed about the miles credited and about the balance amount through an Account Statement.  An electronic Account Statement is sent free of charge every month to the e-mail address provided by the member. 

Within 12 months of the date of the flight, send us the documents of the flights flown (copies of tickets and original boarding passes) or, in the case of using our partners’ services, receipts, and other documents confirming your use of the services for which your have not been credited miles.
 

Yes. In spite of all our efforts, sometimes your miles are not credited due to a system error.
In case you go on business trips and your company is a member of our company programme OK Plus Corporate, to which it already earns points for your ticket, no miles or segments are credited to your OK Plus account.

• Make sure that you have the sufficient number of miles in your account (you can ascertain the current number of miles from an Account Statement, at the www.okplus.cz website, or by calling +420 239 007 500)
• Visit a Czech Airlines office or call our Call Centre at +420 239 007 500
• On the basis of your request, our staff will make a booking for the flight of your choice; do not forget to inform them that it is a bonus ticket you are requesting
• To make a booking, you will need:
  - Your OK Plus membership number
  - The passenger’s name
  - Place of departure and destination
  -  Date of flight
  - The class in which you wish to travel
  - The PIN Code
• Our employees will inform you when and how you can collect your bonus ticket
   

A bonus ticket is valid for one year from the date of its issue.  If the ticket is not used within that time-period, it cannot be subsequently extended and miles cannot be refunded to your account.
 

Yes.  A one-way bonus ticket can only be issued for OK designated flights operated by Czech Airlines.

Yes. On one bonus ticket, you may combine all the SkyTeam Alliance airlines (Czech Airlines, Aeroflot, Aerolíneas Argentinas, Aeromexico, Air Europa, Air France, Alitalia, China Airlines, China Eastern, China Southern, Delta Air Lines, Kenya Airways, KLM, Korean Air, Middle East Airlines, Saudia, TAROM, Vietnam Airlines, Xiamen Airlines), as well as Air Malta and Etihad Airways.

Prior to departure, you can change the flight number, date, and routing within the same zone. Prior to return flight, you can change the flight number and date. Changes to an OK Plus bonus ticket can only be made in Czech Airlines offices, changes are subject to a fee.

Once a bonus ticket has been issued, you cannot change the name of the person for whom the ticket has been issued.

A bonus ticket may be issued in the name of the passenger who flew the required miles or in the name of a person to whom the account holder decides to donate the ticket. In the case of a gifted bonus ticket, the account holder himself must take care of the issuing and picking-up of the ticket, subject to the verification of a valid PIN or his identity, based on a citizen identification card or passport, in a Czech Airlines office.
 

Yes, if the bonus ticket is issued in the name of the OK Plus account holder. In other cases, the bonus ticket must always be collected by the holder of the OK Plus account from which the bonus ticket was purchased.
 

Yes. Bonus ticket can be refunded before departure. Refund of the ticket is subject to a fee. Taxes and fees you have paid will be refunded and miles will be credited back to the OK Plus account. Service fee is non-refundable.

No.  Flights flown on bonus tickets are not eligible for earning miles.