Passenger Services Department provides full scale of passenger handling assistance from check-in operations to aircraft boarding for flights of Czech Airlines and wide range of other airline customers.
The entire handling process is constantly monitored by our experienced operational management, who, in cooperation with other involved units of Prague Airport, solve all standard and non-standard situations related to smooth passenger services process at the airport, such as flight delays or cancellations, airport closure or limitations for various reasons (bad weather, labour disputes etc). Our service consequently consist of care provided to passengers affected by such irregularities.

Passenger and baggage check-in

• Schedule and charter flights are operated from terminals 1 & 2 of Prague Ruzyně Airport. Our check-in counters are available at both terminals. Some charters and all General Aviation flights are assisted at Terminal 3.
• Reduced Mobility Passengers are assisted by centralized Special Airport Services  (through related check-in counter)´
• Both terminals also offer large number of self check-in kiosks (CUSS) 
• Web and CUSS checked passengers can use Drop Off counters for their baggage.

Airport Ticketing Office (ATO)

• Provides all related services (sales, change of reservations, lost tickets, etc.)
• Special Custody Service allows documents holding until collected by passengers.
• Irregularity assistance 
  

Transit Counter

• Dedicated to passengers in transit to their final destination.
• Irregularity assistance

Boarding the aircraft

• Transit passengers check-in
• Gate announcements
• Pre-boarding
• Boarding passes and flight tickets checks
• Hand baggage control
  

Contacts